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Policies

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Equestrian Outfitters

Saddle Trials, Custom Saddle Orders, Crashed Helmet Replacement, and Returns Policies

Used Saddles

All of our used saddles are available for paid trial. Buy the saddle(s) you are interested in, and you can try it for up to 7 days from the day you received it. You are welcomed (encouraged!) to have a local saddle fitter check it for you, but you may not re-flock or change it in any way.

 

If you decide not to keep a saddle, let us know ASAP and return to us in the same box via UPS. When the saddle is safely back to us, in the same condition as when it left us, we will refund your purchase price.

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Brave Pants

All products from The Brave Pants Company are fully refundable, less shipping, if returned un-worn and in their same packaging.

Custom Saddles

All orders for new custom saddles by Ikonic, Amerigo, and Equipe are final sales, and are non-refundable.

 

When you order your saddle we will charge you a deposit to start the craftsmen on the project. The balance and domestic shipping are due before delivery.

 

Saddles purchased in the Ocala area will be hand-delivered by us and flocked as needed for no charge. Seasonal delivery in New England may also be available.

 

Ikonic Saddles take about ten weeks from order to delivery.

Amerigo and Equipe Saddles take 10-16 weeks, depending on time of year.

 

If for some reason you change your mind and do not want to take delivery of your saddle, you will still be responsible for the entire purchase price. We will, however, do our best to re-sell the saddle and reimburse you for the cost. We charge a 25% commission for this service.

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ARRO Helmets

ARRO Helmets are fully refundable if the helmet is returned, unused, in new condition, in their original packaging.

Let’s Work Together

500 Terry Francine Street 

San Francisco, CA 94158

Tel: 123-456-7890

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